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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The 1000 series uses a strong one piece body which holds the fixed parts securely in place. Made from a special type of ultra-rigid, glass reinforced polyester called Pocan, the body can be tightly bolted to the head shell for maximum efficiency and optimum sound quality. The user replaceable stylus carrier slots tightly into the body with a locating pin preventing unwanted vibrations which would otherwise colour the sound. An integral mu-metal can keeps the generator parts shielded from hum-inducing stray magnetic fields. Because Pocan has a high strength-to-mass ratio, the overall mass of the G1000 series cartridges is kept below 6.5 g. Low mass and moderate compliance keep the natural arm/cartridge resonance within safe limits for easy matching to a wide range of tonearms.
Finely etched mu-metal is laminated to form the pole pieces around which are fitted two formerless coils of four thousand turns each. This unique design reduces mass and also makes for a very efficient magnetic circuit producing a higher than average output. This construction also reduces the loss at high frequencies inherent in conventional designs, making for a smooth and extended frequency response.
The 1000 series uses a unique ultra-low-mass, micro-miniature Alnico V magnet made to a tolerance that can be achieved by no other manufacturer worldwide. Welded to the magnet is a gold plated nickel tie-bar which provides an earth path for vinyl static charge build up and stabilizes the cantilever in unwanted vibrational modes. The whole ultra-low-mass assembly is then mounted in a special butyl rubber polymer with optimized damping characteristics.
The correct setting of stylus azimuth (or horizontal tracking angle) is essential for the maintenance of a proper stereo sound stage. Azimuth is the term used to describe the angle that the vertical centre-line of the stylus makes with the record surface and this must be exactly perpendicular to the record groove. This is not usually a user adjustable parameter on most budget decks and so it is vital that the cartridge leaves the factory with the azimuth precisely set. Badly adjusted azimuth can cause uneven channel balance and increased crosstalk between channels which would severely degrade the stereo image.
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