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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The Elite represents the very best in traditional British audio technology and design.
The Elite uses a nude, natural-diamond stylus with a Gyger S profile. This is a revolutionary, patented, line contact design which is shaped to more closely resemble the record cutting head than any previous type. It features a substantially flat frontal area and a triangular trailing section with the contact radii being at opposite ends of the front edge. These radii are necessarily larger than that of the cutting head but still small enough for the playback of quadraphonic recordings, at a minute 6 microns. The stylus profile is the main factor governing overall sound quality in a cartridge and the line-contact shape of the Gyger S allows the Elite to trace the smallest groove detail with complete fidelity. Mid-range tonality is incredibly accurate and precise with high frequency sibilance banished.
The Elite uses a neodymium (NdFeB), rare-earth, permanent magnet; the strongest type commercially available. This gives us the opportunity to shorten the magnetic circuit in the cartridge and still achieve the required field strength in the pole shoe gap. In this way the overall mass of the cartridge has been reduced to help improve trackability and make it compatible with a wider range of tonearms.
The Elite uses a strong one piece body which holds the fixed parts securely in place. Made from a special type of ultra-rigid, glass reinforced polyester called Pocan®, the body can be tightly bolted to the head shell for maximum efficiency and optimum sound quality. Because Pocan® has a high strength-to-mass ratio, the overall mass of the Elite is kept below 6.0 g.
Each Elite cartridge is hand-built and then individually adjusted for azimuth and compliance by our experts. The correct setting of stylus azimuth (or horizontal tracking angle) is essential for the maintenance of a proper stereo sound stage. Badly adjusted azimuth can cause uneven channel balance and increased crosstalk between channels which would severely degrade the stereo image. Correct compliance ensures that the cartridge has an even frequency response within the specified limits and will be compatible with all low to medium-mass tonearms.
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