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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The line-contact diamond profile provides a large contact area with the groove wall, improving the retrieval of high frequency detail and reducing groove wear. Its vital-shaped shank has a low tip mass giving the design exceptionally good trackability.
The stiff and lightweight alloy cantilever tube has been tuned to the ideal length for cartridge stability and ride height. Its length has been optimized to reduce inertia in the suspension system and improve trackability.
The coils are wound around a cross-shaped armature of pure, high-permeability, Swedish iron. The reduced unsprung mass improves the ability for the stylus to track the groove wall and the coil separation minimizes cross-talk, improving the stereo image.
The new damper pad uses a bespoke butyl rubber compound to keep the system critically damped. Combined with an expertly tensioned tie-wire, the cartridge remains ultra-stable even during the loudest and most complex passages.
A very light and powerful neodymium magnet is clamped between two pole shoes creating a perfectly uniform magnetic field gap, within which the cross armature is suspended. This gives Ethos its typically flat and extended frequency response.
The body is precision-milled from a low density, rigid, aircraft grade aluminum which helps to maintain a low effective mass and enables it to dissipate unwanted resonances into the tonearm where they are effectively 'grounded'.
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